Credit Freezes

Unfreeze Credit Experian

The process of lifting or removing a security freeze placed on a consumer's Experian credit file, either temporarily or permanently.

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A security freeze, also called a credit freeze, is a restriction that a consumer can place on their credit report at each nationwide credit reporting company. When a freeze is active, the credit reporting company generally cannot release the consumer's credit report or credit score to a third party, such as a lender or landlord, without the consumer's express authorization. The term unfreeze refers to the act of lifting or removing that restriction. For Experian, one of the nationwide credit reporting companies, unfreezing means that Experian will again allow access to the consumer's credit file, either for a limited time, for a specific party, or permanently. Each nationwide credit reporting company maintains its own separate freeze status. Unfreezing a credit file with Experian does not affect a freeze placed with any other credit reporting company. To unfreeze an Experian security freeze, a consumer can use Experian's online freeze center, call a designated telephone number, or submit a request by mail. The consumer typically must provide identifying information, such as full name, current and previous addresses, Social Security number, date of birth, and documentation such as a government-issued identification and a utility bill. If the consumer placed the freeze using a personal identification number or password, that credential is required. If the credential is lost, Experian has a process to verify identity and issue a replacement. A consumer can request a temporary unfreeze or a permanent removal. A temporary unfreeze may be set for a specific date range or for a specific party, such as a lender reviewing a loan application. A permanent removal eliminates the freeze entirely. Under federal law, placing, temporarily lifting, and permanently removing a security freeze are free for consumers. When a request is made online or by telephone, the credit reporting company must lift the freeze within one hour. When a request is made by mail, the company must process it within three business days after receiving the request. The consumer may receive a confirmation once the freeze is lifted. Unfreezing does not change the content of the credit report, nor does it alter credit scores or credit history. It only changes who can access the file. After a temporary unfreeze expires, the freeze automatically returns to active status. A permanent removal means the file remains accessible until a new freeze is requested. Consumers who unfreeze with Experian may find that other nationwide credit reporting companies still have freezes in place. A security freeze does not prevent a consumer from obtaining their own credit report from AnnualCreditReport.com. Freeze and unfreeze requests are governed by the Fair Credit Reporting Act and its amendments, which set the rules for timing, fees, and consumer rights.

A consumer who plans to apply for a mortgage may contact Experian to request a temporary unfreeze of their Experian credit file so that the mortgage lender can review their credit report. The consumer can specify the lender's name and a date range, and the freeze will be lifted for that period.